Terms Of Use​

Terms and Conditions

1. Introduction

These terms and conditions govern the use of this website and the purchase of products from this website. By using this website and/or purchasing products from this website, you agree to be bound by these terms and conditions.

2. Definitions

“Customer” means the person who purchases products from this website. “Seller” means EM Cricket South Africa. “Website” means the website located at www.[website address].

3. Information About Products

The Seller has made every effort to display the products on the Website as accurately as possible. However, the Seller cannot guarantee that the colours of the products will be displayed accurately on your computer monitor.

The Seller reserves the right to change the prices of the products on the Website at any time.

The buyer is accountable for ensuring that the accurate sizes and items are selected for their order, and EM Cricket South Africa disclaims any responsibility for incorrectly chosen items.

4. Order Acceptance

The Seller will not be bound by any order until the Seller has accepted it. The Seller will accept your order by sending you an email confirmation.

The Seller reserves the right to refuse any order for any reason.

5. Payment

Card transactions for EM Cricket South Africa will be acquired via PayFast (Pty) Ltd, who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), to protect your card details. No card details are ever stored on our website.

You can view PayFast’s security certificate and security policy at www.payfast.io.

     How to Pay

To pay for your order using PayFast, please follow these steps:

  1. Click on the “Pay with PayFast” button on the checkout page.
  2. You will be redirected to the PayFast website.
  3. Enter your card details and click on the “Pay” button.
  4. You will receive a confirmation email from PayFast once your payment has been processed.

     Your Security

We take your security very seriously. We use the latest security measures to protect your personal and financial information.

Your card details are never stored on our website. They are encrypted and sent directly to PayFast’s secure servers.

PayFast is a PCI DSS Level 1 compliant payment gateway. This means that they have met the highest security standards set by the Payment Card Industry.

If you have any questions about our payment security, please contact us.

You can pay for your products using the following methods:

  • Credit card
  • Debit card
  • PayJustNow
  • Mobicred
  • Zapper
  • Instant EFT
6. Delivery

The Seller will deliver the products to the address you specify on your order.

The Seller will use its best efforts to deliver the products within the timeframe specified on the Website. However, the Seller cannot guarantee that the products will be delivered within this timeframe.

7. Returns

You may return the products to the Seller for a refund if you are not satisfied with them.

You must return the products within 14 days of receiving them.

The Seller will refund the price of the products, minus the cost of delivery.

8. Liability

The Seller will not be liable for any loss or damage caused by the Seller’s negligence or breach of contract.

The Seller’s liability is limited to the price of the products you have purchased.

9. Governing Law

These terms and conditions will be governed by and construed in accordance with the laws of the Republic of South Africa.

10. Dispute Resolution

Any dispute arising out of or in connection with these terms and conditions will be subject to the exclusive jurisdiction of the South African courts.

11. Severability

If any provision of these terms and conditions is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

12. Entire Agreement

These terms and conditions constitute the entire agreement between you and the Seller in relation to the use of the Website and the purchase of products from the Website.

13. Breakage Policy

The following breakage policy applies to all bats purchased from EM Cricket South Africa:

  • Handle breaks:
    • The bat may not be replaceable, however the handle can be replaced. Replacing the handle will not reduce performance or life of the bat.
  • Crack across the blade:
    • Replaceable at EM Cricket South Africa discretion depending on the general usage of the bat. Proof of purchase with date is necessary.
  • Surface crack on the face of the blade:
    • NOT REPLACEABLE, the crack will not affect the performance of the bat. Repairable at EM Cricket South Africa discretion. Fitting of protective tape will reduce the damage.
  • Cracking on the edge of the blade:
    • NOT REPLACEABLE. Repairable at EM Cricket South Africa discretion. Quite visible cracks can be repaired. Such cracks will not affect the performance of the BAT. Use of fibre tape will prevent such damages.
  • Surface cracking to the toe of the blade:
    • NOT REPLACEABLE, Repairable at EM Cricket South Africa discretion.
  • Shoulder crack:
    • NOT REPLACEABLE, repairable at EM Cricket South Africa discretion.
  • Moisture damage:
    • NOT REPLACEABLE, there is no manufacturing defect in this. The damage may be repairable at EM Cricket South Africa discretion.
  • Damages due to use of poor quality cricket ball or bad usage of bat:
    • Such damages are NOT REPLACEABLE, repairable at EM Cricket South Africa discretion.

Note: All the repairs are to be done at client’s cost.

14. Bat Preparation

Bat Preparation services offered by EM Cricket South Africa include Knocking In, Face Guard installation, and Toe Guard installation. Customers have the option to add the “Prepare my Bat” service to their order for an additional fee of R250.00.

Please note that the warranty for cricket bats purchased from EM Cricket South Africa is subject to the bat being prepared by our team. If you choose to have your bat prepared by an alternative source, this may void the warranty provided by EM Cricket South Africa.

It is recommended that customers utilize our professional bat preparation services to ensure the longevity and performance of their cricket bat, while also preserving the warranty coverage.